How to contact us
Check out our Contact Us page for contact details.
How to return a product to us
At cherokee.whitebanner.com our goal is your satisfaction. If you are unsatisfied with your purchase, it may be returned for any reason within 30 days of purchase.
Understandably, we cannot accept returns of items that are worn, altered, laundered, embroidered, screen printed or damaged by the purchaser. Items should be in original condition and packaging with all tags and labels as shipped. Footwear must be clean and in original condition. Please try on your shoes on a clean, dry surface to avoid discoloration to the white soles.
Shipping and handling costs are not refundable. To assure proper credit, all returns are subject to inspection upon receipt.
You can visit out locations to exchange or return your item(s) or return by mail.
There are two ways to return an item:
1) Bring it to our store(s) with your receipt:
Downtown Fargo: 228 Broadway Fargo, ND 58102
Southwest Fargo: 5675 26th Ave. S Fargo, ND 58104
Grand Forks: 2650 32nd Ave S. Grand Forks, ND 58201
2) Mail it with your receipt by using the return shipping information provided here. Ship via insured mail or carrier.
Please mail packages to:
228 Broadway, Fargo, ND 58102
Return shipping cost and original shipping and handling are not refundable unless item is manufacturer defective when shipped.
If you would like to make an exchange, please refer to the sizing charts to assure proper fit and note "exchange" on the return label.